If you would like to leave your comments and any feedback in relation to our service we have provided to you, please do by completing the below form. Your feedback to us is extremely important and we value all your comments. Thank you. 
Rate UsPretty badNot so goodGoodVery goodAwesomeRate Us

From: Caz Moon-Rowley

Arrangments For: The Late Audrey Matthews

Star Rating: *****

Gavin gave our Mother-in-law a lovely send off. A family friend of Steven too. Really helped us when we needed him and worked around the clock to help our family' xx Thank You Gavin.



From: Les

Arrangements for: The late Dave Peever

Star Rating: *****

Amazing service from all the people involved in giving my partners brother, "our Dave", the very best send off we could've hoped for..

Dave had known Gavin for a few years, having worked on some of his engines, and, when he was sadly diagnosed with cancer, said he wanted Gavin to do his funeral .. so with Gavin we went..
from the minute we rang, after Dave left us,.not only, were we treated with the utmost respect,.. we were also, made to feel like family,.. and were shown nothing but care and compassion, from everyone we dealt with..
the whole process was made so easy for us..we were guided through every step..everyone bent over backwards to get everything just as Dave wanted ..and as this funeral, was not quite "the norm" (to say the least!).. they did an outstanding job !.. anything we asked, 'could we have...' the answer was, 'yes, we can do that'.. Dave Wasnt religious, so Gavin organised the whole service to be held at Coppenhall club.. it was Gavins idea to put Dave, in his coffin, on stage for the service..which was so apt, as Dave had been a musician in bands for years..so that was perfect , and really touched us..
i also have to mention the classic car, Gavin prepared for Dave to travel in.. Dave had worked on the engine previously, and when we realised there was no more treatment, and told Gavin, he threw himself fully into getting that car ready for Daves final journey.. he worked so hard to get it finished for us , and it really made it, the best send off..
with their organisation, the day of the funeral ran so smoothly..
everything was done 'right'..
but above that, the warmth, care and compassion, we were shown, means so much more to us..
we cannot thank Gavin, and all the team enough..i could go on, but i think some pictures of the day will say much more..

From: Shirley Robinson (Crawford)

Arrangements For: The Late John Crawford

Star Rating: *****

Can not fault the service, nothing was too much trouble and nothing left to chance. First class service.

From: Sarah Winchester

Arrangements For: The Late Jane Ann Wright

Star Rating: *****

Absolutely amazing service by Gavin and his team, from the moment we rang to the end. He was always available and nothing appeared to be too much trouble! 
At the saddest time of my life Gavin and his team made the arrangements so easy and without any stress to the family. 
Friendly, caring and professional. 
Thank you so much to all of you.
I cannot recommend Gavin Palin's Funeral Service enough. I would not use anyone else! Thank you again. X Sarah X

From: Dale Alexander

Arrangements For: The Late Alan McNally

Star Rating: *****

Thank you to Gavin & his team for arranging such a beautiful send off for my Dad. You're just the best in the business. I cannot thank you enough!

From: David Vickers

Arrangements for: The late Patricia Mary Vickers

Star Rating: *****

Gavin, Paula, Max and the team are really professional and caring. 12 months today they did my mums service and nothing was to much bother for any of them. Can not thank you all enough.

From: Vicky Wakes

Arrangements For: The Late Jeanette Day 'Netty'

Star Rating: *****

Gavin, Paula and Max have been absolutely fantastic throughout the last 6 weeks. My sister suddenly passed away at the end of July and they have been friendly, respectful, patient and granted all our wishes even down to going out and buying my sister some fake eyelashes as she always had eyelashes on. I was going to do her make up but due to time and living in Manchester, time just flew by so his lovely wife made sure she was made up and put her lashes on her. As far as coffins go, I’ve never seen such beautiful satin lining in a coffin. They treated my sister with respect, even washed her hair, gave us locks of her hair as requested and have just basically been there for us throughout this heartbreaking time! Even when Gavin went away for the weekend he was still making arrangements. They drove my sister from Crewe/ Nantwich all the way to Manchester where she was buried. Although I live in Manchester, God for bid if anything was to happen to me whilst I’m young I would want Gavin to take care of me. They’re a wonderful team who cannot do enough for you, as well as being Firefighters and Volunteer Ambulance First Responders in their spare time (Max attended my mum’s house fire in 2015) the house was in flames from top to bottom and he revived my mums dog. It’s a small independent family business and they are amazing people with huge hearts and love to help people. I could carry on writing for another hour for everything they’ve done for us, but in a nutshell I’d rate them 100 out of 10. If you’ve lost a loved one and are looking for a genuinely respect and reliable funeral director then go to Gavin. They’re not money grabbing people either, his prices were over £2000 cheaper than the initial funeral director we were going to use. They behaved professionally but also have a good sense of humour if you need to have a laugh!! Instead of a funeral we wanted to call it a celebration of my sister’s life, they went above and beyond to meet every need / wish we had and gave her a fantastic send off with respect and dignity. Thank you Gavin, Paula, max and the rest of the team for all your help, advice, support, guidance and respect through those 6 weeks of the living nightmare we were going through!! Much love, Vicky, Suzie, Andrew, mum (Anne) and the rest of the family.

From: Peter Hall

Arrangements For: The Late Diane Hall

Star Rating: *****

What to say... My dear wife Diane passed away far too early and we were immediately faced with lots of decisions... I contacted Gavin and he came around to see me the next day - extremely well presented and professional, friendly and helpful - just when you need him to be. We made arrangements together - Gavin was supportive but not intrusive and worked with us on all of the arrangements, whether we wanted to arrange things or whether we asked him to do so. Prior to the funeral I was able to visit my wife as often as I liked, which I found to be a comfort. On the day of the funeral we couldn't have asked for better service - the whole team were involved, Gavin provided the vintage Hearse (which looked every inch a 'classic') and the whole event was really well managed. Gavin, Max and staff were there the whole time, helping ensure things ran smoothly, always present in the right place at the right time and with just the right amount of presence. Paula did a great job of placing/arranging the flowers in church and the Orders of Service and music were spot on. Thanks Gavin and all the team, this was a very difficult day for my daughter and me and you really worked hard to ensure it was all well organised and as good as could be, we're both very grateful. Kind regards, Peter

From: Karen Downes

Arrangements For: The Late Thelma Joyce Jones

Star Rating: *****

I just want to say thank you again - your professionalism coupled with the compassion you and your staff offered to us was off the scale.  You were highly organised but never pushy, supportive without being intrusive, accommodating with visits to see mum. I cannot speak highly enough of you and your team. Even the walking in front of the hearse was something that was so respectful and something I think that has been lost over the years, and I know mum would have been impressed. 

From: Susan Edwards

Arrangements For: The Late Sheila Morgans

Star Rating: *****

Absolutely fantastic service from Gavin, Paula & Max. Went above & beyond to help. From start to finish they helped to plan all of my aunts funeral & were there when needed with lots of help & advice. Gave a very personal & professional service & were incredibly patient with me. I would recommend their service 110%! Cannot thank them enough.

From: Ray, Mark and Elizabeth Davenport (personal hand written letter)

Arrangements For: The Late Doris Davenport

From: Maureen Page

Arrangements For: The Late John Page

Star Rating: *****

Words alone cannot express the kindness and care we received from Gavin and the team during a very sad time. They looked after John after his passing . All the funeral arrangements were taken out of our hands and dealt with in a caring ,compassionate and professional way. Nothing was too much trouble and the family and I would like to thank you all so very much for all you have done to help us through. Unfortunate circumstance how we met but I feel I have a new friend.

From: Charmaine Karim (Smith)

Arrangements For: The Late Joseph Henry Thomas Smith

Star Rating: *****

Gavin gave our Daddy the funeral of a king, nothing was to much trouble for him and his team, this isnt just an undertaker, this man is an angel who helped us every step of the way arranging even minor details of what was a awful time for us, going out of his way to tend to our needs. Thank you could never be enough to you and your amazing team. Gavin Palin's without a doubt the best funeral services in the North West of England


  • Facebook B&W

Gavin Palin Independent Family Funeral Services

Company Registration No. 10675878